TIANQINGJI Handmade Cream White EVE Leather Dome Shell Tote Bags

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All packages have specific tracking information. You will be given a tracking number when we ship your order, and you can check the status of your order online through the "Order Tracking" on our website.

For more details, please click HERE

○ Wrong order or item(s) sent by us

○ Damaged Item(s)

○ Defective Item(s) or with quality issue

For final sale items (customized items), a refund is not acceptable except for quality problems.

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at emily@tianqingji.com

We do not charge a restocking fee on returns.

The return shipping fee must be borne by the customer due to the customer’s responsibility. If issues are caused by us, the return shipping fee is borne by us.

* Please do not return to the original shipping address. Please contact customer service to confirm before returning.

* Items that are being returned should be new, and unworn. They should be kept in the original condition in which you received them.

* Please contact our customer service to request a return authorization and return instructions.

Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

No restocking fee.

For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way), No cost.

For customer remorse ( This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item ), Customer responsibility.

Please do not return to the original shipping address. Please contact customer service to confirm before returning. Email: emily@tianqingji.com