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TIANQINGJI handbags are handcrafted with luxurious skin and carefully selected materials. The leather is natural and unique, hence occasional tone variations may occur. Please follow the care instructions for longer product life.

- Clean with a soft, dry cloth

- Protect from direct light, heat, and rain. If the bag becomes wet, dry it immediately with a soft cloth

- Avoid damaging the interior of the bag with liquid cream, hand sanitizers, makeup, and perfumes

- When not in use, fill the bag with tissue paper to help maintain its shape and absorb humidity

- Store in the provided dust bag

- Do not carry heavy products that may affect the shape of the bag

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

【Available in Stock Product】

• Merchandise time (from the date you place the order to the date we ship out the order) is within 5 - 7 business days （Saturday and Sunday excluded).

• Standard shipping transit time is 10-15 business days. 【Free Worldwide Shipping】

• Expedited shipping transit time 7-10 business days.【Extra shipping fee 20USD】

In conclusion, for Available Stock Products, it takes 15 to 22 business days for you to get the goods by standard shipping transit, and it takes 12 to 17 business days for you to get the goods by expedited shipping transit.

【Pre-sale Product】

• Merchandise time (from the date you place the order to the date we ship out the order) is within 25 to 35 business days（Saturday and Sunday excluded), because all of our products are 100% handmade.

• Standard shipping transit time is 10-15 business days. 【Free Worldwide Shipping】

• Expedited shipping transit time 7-10 business days.【Extra shipping fee 20USD】

In conclusion, for Pre-sale Products, it takes 35 to 50 business days for you to get the goods by standard shipping transit, and it takes 32 to 45 business days for you to get the goods by expedited shipping transit.

All packages have specific tracking information. You will be given a tracking number when we ship your order, and you can check the status of your order online through the "Order Tracking" on our website.

For more details, please click HERE

WhatsApp： +86-139-0300-1901



Email: emily@tianqingji.com

APPLICABILITY OF RETURNS AND REFUNDS

○ Wrong order or item(s) sent by us

○ Damaged Item(s)

○ Defective Item(s) or with quality issue

For final sale items (customized items), a refund is not acceptable except for quality problems.

TIME LIMIT FOR ACCEPTING RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at emily@tianqingji.com

RESTOCKING FEE

We do not charge a restocking fee on returns.

RETURN SHIPPING FEE

The return shipping fee must be borne by the customer due to the customer’s responsibility. If issues are caused by us, the return shipping fee is borne by us.

ACTION TO BE TAKEN BY THE CUSTOMER

* Please do not return to the original shipping address. Please contact customer service to confirm before returning.

* Items that are being returned should be new, and unworn. They should be kept in the original condition in which you received them.

* Please contact our customer service to request a return authorization and return instructions.

HOW SOON WILL I RECEIVE A REFUND?

Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

WHETHER THERE IS A RETURN HANDLING FEE, AND WHO WILL PAY FOR THE RETURN POSTAGE

No restocking fee.

For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way), No cost.

For customer remorse ( This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item ), Customer responsibility.

ABOUT THE RETURN ADDRESS

Please do not return to the original shipping address. Please contact customer service to confirm before returning. Email: emily@tianqingji.com