*Affected by COVID-19, the current delivery time limit in some areas will be delayed due to COVID-19. (If you have any questions, please contact Customer Service)

1. How much is the Shipping Cost:
• All orders are covered by free standard worldwide shipping, there is a 20USD extra fee for expedited shipping.

2. How Long will it Take Me to Get the Goods:
【Available in Stock Product】
• Merchandise Time (from the date you place the order to the date we ship out the order) is within 5 - 7 business days （Saturday and Sunday excluded）.
• Standard shipping transit time is 10-15 business days. 【Free Worldwide Shipping】
• Expedited shipping transit time 7-10 business days.【Extra shipping fee 20USD】

In conclusion, for Available Stock Products, it takes 15 to 22 business days for you to get the goods by standard shipping transit, and it takes 12 to 17 business days for you to get the goods by expedited shipping transit.

【Pre-sale Product】
• Merchandise Time (from the date you place the order to the date we ship out the order) is within 25 to 35 business days（Saturday and Sunday excluded), because all of our products are 100% handmade.
• Standard shipping transit time is 10-15 business days. 【Free Worldwide Shipping】
• Expedited shipping transit time 7-10 business days.【Extra shipping fee 20USD】

In conclusion, for Pre-sale Products, it takes 35 to 50 business days for you to get the goods by standard shipping transit, and it takes 32 to 45 business days for you to get the goods by expedited shipping transit.

All packages have specific tracking information. You will receive an email with a tracking number after shipping out your order, and you can check the status of your order online through the "Order Tracking" on our website.

3. What Transportation Company do you use:
• Free/Standard Shipping, we use express companies such as CNE, UPS, FedEx, or DHL, depending on your location.

4. What about Tariffs and Taxes:
• Taxes are related to the recipient's region. The order may require customs duties and taxes, and you will bear these costs.

Please note that TIANQINGJI does not control any customs duties and other taxes. We cannot estimate tax expenses. For more information on these fees, please contact the local customs of the recipient.

5. Wrong Address Statement:
• The buyer is responsible for ensuring that the shipping address is entered correctly.
• If the package is returned due to the wrong address or cannot be delivered, we will not bear any responsibility.